Refund Policy

At Nomado eSIM, we are committed to customer satisfaction. Please review our refund policy carefully before purchasing.

1. Digital Product Nature

Our products are digital eSIM data plans delivered instantly upon purchase. Once an eSIM is activated or the QR code has been accessed or downloaded, the product is considered used and is no longer eligible for a refund.

2. Eligibility for Refund

• The eSIM has not been activated or downloaded.
• The refund request is made within 14 days of purchase.
• You provide a valid reason, such as technical issues confirmed by our support team.

3. How to Request a Refund

To request a refund, please contact our support team at support@nomadoesim.com with your order number and details about your issue. We may request diagnostic information to verify your claim.

4. Third-Party Payments

Payments are securely processed by our partner, Paddle. Refunds, when approved, are issued through the same method. Please allow 5–10 business days for processing.

5. Non-Refundable Situations

• eSIM has already been activated or installed.
• The device is incompatible and the customer failed to check compatibility before purchase.
• Usage issues due to incorrect setup not caused by Nomado eSIM.

Last updated: June 24, 2025